{"id":13,"date":"2026-01-16T17:03:18","date_gmt":"2026-01-16T17:03:18","guid":{"rendered":"https:\/\/www.mkreborns.com\/?page_id=13"},"modified":"2026-01-28T02:12:14","modified_gmt":"2026-01-28T02:12:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.mkreborns.com\/ro\/refund_returns\/","title":{"rendered":"Ramburs\u0103ri \u0219i retururi"},"content":{"rendered":"<p>La <strong>Mk Reborns<\/strong>, ne dedic\u0103m cre\u0103rii de p\u0103pu\u0219i reborn de \u00eenalt\u0103 calitate, fiecare realizat\u0103 cu grij\u0103 pentru a fi distinctiv\u0103, expresiv\u0103 \u0219i excep\u021bional de realist\u0103. Dac\u0103 achizi\u021bia dvs. nu \u00eendepline\u0219te a\u0219tept\u0103rile, v\u0103 invit\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 clien\u021bi la <strong><a href=\"mailto:support@mkreborns.com\">support@mkreborns.com<\/a><\/strong> f\u0103r\u0103 \u00eent\u00e2rziere. Fiecare solicitare este evaluat\u0103 individual, iar solu\u021biile adecvate sunt furnizate \u00een func\u021bie de circumstan\u021bele specifice implicate.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Anularea comenzii<\/h2>\r\n\r\n\r\n\r\n<p>Dup\u0103 plasarea comenzii, preg\u0103tirea sau expedierea p\u0103pu\u0219ii reborn poate \u00eencepe imediat. <strong>Odat\u0103 ce o comand\u0103 a fost expediat\u0103, anularea nu mai este posibil\u0103.<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Dac\u0103 comanda dvs. are <strong>nu a intrat \u00eenc\u0103 \u00een etapa de expediere<\/strong>, pute\u021bi trimite o cerere de anulare <strong>\u00een termen de 24 de ore de la cump\u0103rare<\/strong>. Clien\u021bii trebuie s\u0103 completeze un formular oficial de solicitare de anulare. Echipa noastr\u0103 de asisten\u021b\u0103 v\u0103 va ghida prin \u00eentregul proces, de la \u00eenceput p\u00e2n\u0103 la sf\u00e2r\u0219it.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Program de rambursare \u00een caz de anulare<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>\u00cen termen de 12 ore (\u00eenainte de expediere):<\/strong> A <strong>Deducerea proces\u0103rii 10%<\/strong> se aplic\u0103, acoperind comisioanele bancare \u0219i cele ale tranzac\u021biilor de plat\u0103 online.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>\u00cen termen de 24 de ore:<\/strong> <strong>85% din valoarea comenzii<\/strong> va fi rambursat.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>\u00cen termen de 48 de ore:<\/strong> <strong>70% din valoarea comenzii<\/strong> va fi rambursat.<\/li>\r\n\r\n\r\n\r\n<li>\u274c <strong>Dup\u0103 expediere:<\/strong> Nu se accept\u0103 anul\u0103ri.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Notificare important\u0103:<\/strong><br \/>Rambursarea este a\u0219teptat\u0103 s\u0103 ajung\u0103 \u00een 10-20 de zile lucr\u0103toare, \u00een func\u021bie de timpul de procesare al b\u0103ncii. Doar cereri de anulare. <strong>trimise \u00een termen de 24 de ore de la cump\u0103rare \u0219i aprobate \u00een mod explicit de c\u0103tre <a href=\"https:\/\/www.mkreborns.com\/ro\/contact-us\/\">echip\u0103 de asisten\u021b\u0103<\/a><\/strong> va fi considerat\u0103 valabil\u0103.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Amendamente la comand\u0103<\/h2>\r\n\r\n\r\n\r\n<p>\u00cencuraj\u0103m insistent clien\u021bii s\u0103 verifice cu aten\u021bie toate specifica\u021biile p\u0103pu\u0219ii \u00eenainte de a finaliza achizi\u021bia.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>\u00cen termen de 12 ore de la plasarea comenzii:<\/strong> Se pot solicita modific\u0103ri pentru o <strong>tax\u0103 unic\u0103 de modificare de $19 USD<\/strong>.<br \/>Pentru a continua, v\u0103 rug\u0103m s\u0103 trimite\u021bi o solicitare prin intermediul nostru <strong>Contacta\u0163i-ne<\/strong> form\u0103.<\/li>\r\n\r\n\r\n\r\n<li>\u274c <strong>Dup\u0103 12 ore:<\/strong> Comenzile sunt, \u00een general, ambalate \u0219i puse \u00een coad\u0103 pentru expediere, ceea ce face imposibil\u0103 efectuarea de modific\u0103ri ulterioare.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Articole lips\u0103 dintr-o comand\u0103<\/h2>\r\n\r\n\r\n\r\n<p>Din motive logistice \u0219i de ambalare, anumite comenzi pot fi expediate \u00een <strong>mai multe expedieri<\/strong>.<br \/>De exemplu, o p\u0103pu\u0219\u0103 reborn \u0219i accesoriile \u00eenso\u021bitoare pot fi expediate separat \u0219i pot ajunge la momente diferite.<\/p>\r\n\r\n\r\n\r\n<p>Dac\u0103 este necesar\u0103 ridicarea de la o instala\u021bie po\u0219tal\u0103, v\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 ave\u021bi <strong>toate numerele de urm\u0103rire aplicabile<\/strong>. \u00cen cazul \u00een care apar incertitudini, echipa noastr\u0103 de asisten\u021b\u0103 r\u0103m\u00e2ne disponibil\u0103 pentru a v\u0103 ajuta.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Return\u0103ri \u0219i eligibilitate pentru ramburs\u0103ri<\/h2>\r\n\r\n\r\n\r\n<p>Men\u021binem standarde riguroase de calitate. Sunt permise retururile sau \u00eenlocuirile. <strong>numai \u00een urm\u0103toarele condi\u021bii<\/strong>:<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Circumstan\u021be acceptabile<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>Daune suferite \u00eenainte de utilizare sau \u00een timpul transportului<\/strong><\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Articol primit gre\u0219it:<\/strong><br \/>Dac\u0103 p\u0103pu\u0219a livrat\u0103 nu corespunde comenzii dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 trimite\u021bi un <strong>videoclip clar de despachetare<\/strong> afi\u0219\u00e2nd:\r\n<ul class=\"wp-block-list\">\r\n<li>P\u0103pu\u0219a<\/li>\r\n\r\n\r\n\r\n<li>Capul<\/li>\r\n\r\n\r\n\r\n<li>Eticheta de expediere<\/li>\r\n\r\n\r\n\r\n<li>Ambalajul exterior<br \/>Dup\u0103 verificare, se va aranja un \u00eenlocuitor.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Expediere pierdut\u0103:<\/strong><br \/>\u00cen caz de pierdere \u00een timpul transportului, v\u0103 rug\u0103m s\u0103 depune\u021bi o reclama\u021bie la transportator \u0219i s\u0103 ne anun\u021ba\u021bi imediat.<br \/>Majoritatea coletelor necesit\u0103\u00a0<strong>semn\u0103tura unui adult la livrare<\/strong>; se recomand\u0103 urm\u0103rirea atent\u0103.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Probleme legate de fabrica\u021bie sau calitate:<\/strong><br \/>Dac\u0103 la prima deschidere a coletului se identific\u0103 defecte, v\u0103 rug\u0103m s\u0103 ini\u021bia\u021bi procesul de returnare. <strong>\u00een termen de 12 ore de la livrare<\/strong>.<br \/>La trimiterea unui raport de problem\u0103 privind produsul sunt necesare dovezi fotografice sau video ale ambalajului nedeschis \u0219i ale procesului de despachetare.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Situa\u021bii nerambursabile \u0219i nerambursabile<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u274c P\u0103pu\u0219a ren\u0103scut\u0103 a fost <strong>utilizate sau manipulate dincolo de inspec\u021bie<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Problemele sunt <strong>nesemnalate \u00een termen de 12 ore de la primire<\/strong>, \u00eenso\u021bit\u0103 de dovezi vizuale clare.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Nemul\u021bumire dup\u0103 utilizare. P\u0103pu\u0219ile reborn sunt considerate\u00a0<strong>obiecte personale<\/strong> \u0219i nu poate fi rev\u00e2ndut dup\u0103 utilizare.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Solicit\u0103rile f\u0103cute dup\u0103 deschiderea coletului, cu excep\u021bia cazului \u00een care sunt aprobate din cauza unor defecte de calitate verificate.<\/li>\r\n\r\n\r\n\r\n<li>\u274c E\u0219ecuri de livrare rezultate din <strong>erori furnizate de client<\/strong>, inclusiv adrese de livrare incorecte sau incomplete.<\/li>\r\n\r\n\r\n\r\n<li>\u274c \u00centreruperi ale livr\u0103rii cauzate de factori care nu pot fi controla\u021bi de noi, cum ar fi nereu\u0219ita v\u0103muirii sau dezastre naturale.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>V\u0103 rug\u0103m s\u0103 fi\u021bi aten\u021bi:<\/strong><br \/>Toate p\u0103pu\u0219ile Mk Reborns sunt <strong>opere de art\u0103 lucrate manual<\/strong>. Caracteristicile minore, cum ar fi liniile slabe de cus\u0103tur\u0103 sau varia\u021biile subtile de culoare, sunt inerente procesului manual \u0219i nu sunt considerate defecte.<br \/>Dac\u0103 observa\u021bi nereguli minore, v\u0103 \u00eencuraj\u0103m s\u0103 ne contacta\u021bi - echipa noastr\u0103 este \u00eentotdeauna dispus\u0103 s\u0103 v\u0103 ajute.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Responsabilitatea transportului de returnare<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Dac\u0103 se ini\u021biaz\u0103 o returnare pentru\u00a0<strong>motive legate de client<\/strong>, clientul trebuie s\u0103 acopere costurile de returnare, care variaz\u0103 \u00een func\u021bie de transportator.<\/li>\r\n\r\n\r\n\r\n<li>Dac\u0103 returul se datoreaz\u0103 <strong>responsabilitatea noastr\u0103<\/strong> (articol deteriorat sau incorect), Mk Reborns va prelua toate costurile de returnare aferente.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Ave\u021bi nevoie de asisten\u021b\u0103 suplimentar\u0103?<\/h2>\r\n\r\n\r\n\r\n<p>Dac\u0103 ave\u021bi nevoie de asisten\u021b\u0103 suplimentar\u0103 sau clarific\u0103ri, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la:<br \/>\ud83d\udce7 <strong><a href=\"mailto:support@mkreborns.com\">support@mkreborns.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Echipa noastr\u0103 de servicii pentru clien\u021bi \u00ee\u0219i propune s\u0103 r\u0103spund\u0103 la toate solicit\u0103rile <strong>\u00een termen de 24 de ore<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>La Mk Reborns, ne dedic\u0103m cre\u0103rii de p\u0103pu\u0219i reborn de \u00eenalt\u0103 calitate, fiecare realizat\u0103 cu grij\u0103 pentru a fi distinctiv\u0103, expresiv\u0103 \u0219i excep\u021bional de...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mkreborns.com\/ro\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}