{"id":13,"date":"2026-01-16T17:03:18","date_gmt":"2026-01-16T17:03:18","guid":{"rendered":"https:\/\/www.mkreborns.com\/?page_id=13"},"modified":"2026-01-28T02:12:14","modified_gmt":"2026-01-28T02:12:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.mkreborns.com\/cs\/refund_returns\/","title":{"rendered":"Vr\u00e1cen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<p>Na <strong>Mk Reborns<\/strong>, V\u011bnujeme se tvorb\u011b vysoce kvalitn\u00edch reborn panenek, z nich\u017e ka\u017ed\u00e1 je promy\u0161len\u011b vyrobena tak, aby byla osobit\u00e1, v\u00fdrazn\u00e1 a v\u00fdjime\u010dn\u011b realistick\u00e1. Pokud v\u00e1\u0161 n\u00e1kup nespl\u0148uje o\u010dek\u00e1v\u00e1n\u00ed, laskav\u011b v\u00e1s zveme, abyste kontaktovali n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 p\u00e9\u010de na \u010d\u00edsle <strong><a href=\"mailto:support@mkreborns.com\">support@mkreborns.com<\/a><\/strong> bez prodlen\u00ed. Ka\u017ed\u00e1 \u017e\u00e1dost je posuzov\u00e1na individu\u00e1ln\u011b a na z\u00e1klad\u011b konkr\u00e9tn\u00edch okolnost\u00ed jsou poskytov\u00e1na vhodn\u00e1 \u0159e\u0161en\u00ed.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Zru\u0161en\u00ed objedn\u00e1vky<\/h2>\r\n\r\n\r\n\r\n<p>Po zad\u00e1n\u00ed objedn\u00e1vky m\u016f\u017ee neprodlen\u011b za\u010d\u00edt p\u0159\u00edprava nebo odesl\u00e1n\u00ed va\u0161\u00ed reborn panenky. <strong>Jakmile je objedn\u00e1vka odesl\u00e1na, stornov\u00e1n\u00ed ji\u017e nen\u00ed mo\u017en\u00e9.<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Pokud va\u0161e objedn\u00e1vka m\u00e1 <strong>je\u0161t\u011b nevstoupil do f\u00e1ze expedice<\/strong>, m\u016f\u017eete podat \u017e\u00e1dost o zru\u0161en\u00ed <strong>do 24 hodin od n\u00e1kupu<\/strong>. Z\u00e1kazn\u00edci mus\u00ed vyplnit form\u00e1ln\u00ed formul\u00e1\u0159 \u017e\u00e1dosti o zru\u0161en\u00ed. N\u00e1\u0161 t\u00fdm podpory v\u00e1s provede cel\u00fdm procesem od za\u010d\u00e1tku do konce.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Harmonogram vr\u00e1cen\u00ed pen\u011bz za zru\u0161en\u00ed<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>Do 12 hodin (p\u0159ed odesl\u00e1n\u00edm):<\/strong> A <strong>Odpo\u010det za zpracov\u00e1n\u00ed 10%<\/strong> plat\u00ed, kter\u00e9 pokr\u00fdv\u00e1 bankovn\u00ed poplatky a poplatky za online platebn\u00ed transakce.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Do 24 hodin:<\/strong> <strong>85% hodnoty objedn\u00e1vky<\/strong> bude vr\u00e1cena.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Do 48 hodin:<\/strong> <strong>70% hodnoty objedn\u00e1vky<\/strong> bude vr\u00e1cena.<\/li>\r\n\r\n\r\n\r\n<li>\u274c <strong>Po odesl\u00e1n\u00ed:<\/strong> Storna nejsou akceptov\u00e1na.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>D\u016fle\u017eit\u00e9 upozorn\u011bn\u00ed:<\/strong><br \/>O\u010dek\u00e1v\u00e1 se, \u017ee vr\u00e1cen\u00e1 \u010d\u00e1stka doraz\u00ed do 10\u201320 pracovn\u00edch dn\u016f v z\u00e1vislosti na dob\u011b zpracov\u00e1n\u00ed bankou. Pouze \u017e\u00e1dosti o zru\u0161en\u00ed <strong>odesl\u00e1no do 24 hodin od n\u00e1kupu a v\u00fdslovn\u011b schv\u00e1leno na\u0161\u00ed <a href=\"https:\/\/www.mkreborns.com\/cs\/contact-us\/\">t\u00fdm podpory<\/a><\/strong> bude pova\u017eov\u00e1no za platn\u00e9.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Zm\u011bny na\u0159\u00edzen\u00ed<\/h2>\r\n\r\n\r\n\r\n<p>D\u016frazn\u011b doporu\u010dujeme z\u00e1kazn\u00edk\u016fm, aby si p\u0159ed dokon\u010den\u00edm n\u00e1kupu pe\u010dliv\u011b ov\u011b\u0159ili v\u0161echny specifikace panenky.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>Do 12 hodin od objedn\u00e1n\u00ed:<\/strong> Lze po\u017e\u00e1dat o zm\u011bny <strong>jednor\u00e1zov\u00fd poplatek za \u00fapravu ve v\u00fd\u0161i $19 USD<\/strong>.<br \/>Chcete-li pokra\u010dovat, ode\u0161lete pros\u00edm \u017e\u00e1dost prost\u0159ednictv\u00edm na\u0161eho <strong>Kontaktujte n\u00e1s<\/strong> formul\u00e1\u0159.<\/li>\r\n\r\n\r\n\r\n<li>\u274c <strong>Po 12 hodin\u00e1ch:<\/strong> Objedn\u00e1vky jsou obvykle zabaleny a za\u0159azeny do fronty k odesl\u00e1n\u00ed, co\u017e znemo\u017e\u0148uje dal\u0161\u00ed zm\u011bny.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Chyb\u011bj\u00edc\u00ed polo\u017eky v objedn\u00e1vce<\/h2>\r\n\r\n\r\n\r\n<p>Z logistick\u00fdch a balic\u00edch d\u016fvod\u016f mohou b\u00fdt n\u011bkter\u00e9 objedn\u00e1vky odesl\u00e1ny <strong>v\u00edce z\u00e1silek<\/strong>.<br \/>Nap\u0159\u00edklad reborn panenka a doprovodn\u00e9 p\u0159\u00edslu\u0161enstv\u00ed mohou b\u00fdt odesl\u00e1ny samostatn\u011b a dorazit v r\u016fznou dobu.<\/p>\r\n\r\n\r\n\r\n<p>Pokud je nutn\u00e9 vyzvednout z\u00e1silku na po\u0161t\u011b, ujist\u011bte se pros\u00edm, \u017ee m\u00e1te <strong>v\u0161echna p\u0159\u00edslu\u0161n\u00e1 sledovac\u00ed \u010d\u00edsla<\/strong>. V p\u0159\u00edpad\u011b jak\u00fdchkoli nejasnost\u00ed je n\u00e1\u0161 t\u00fdm podpory i nad\u00e1le k dispozici.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">N\u00e1rok na vr\u00e1cen\u00ed zbo\u017e\u00ed a refundaci<\/h2>\r\n\r\n\r\n\r\n<p>Dodr\u017eujeme p\u0159\u00edsn\u00e9 standardy kvality. Vr\u00e1cen\u00ed nebo v\u00fdm\u011bna zbo\u017e\u00ed je povolena. <strong>pouze za n\u00e1sleduj\u00edc\u00edch podm\u00ednek<\/strong>:<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">P\u0159ijateln\u00e9 okolnosti<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u2705 <strong>Po\u0161kozen\u00ed vznikl\u00e9 p\u0159ed pou\u017eit\u00edm nebo b\u011bhem p\u0159epravy<\/strong><\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>P\u0159ijata nespr\u00e1vn\u00e1 polo\u017eka:<\/strong><br \/>Pokud dodan\u00e1 panenka neodpov\u00edd\u00e1 va\u0161\u00ed objedn\u00e1vce, ode\u0161lete pros\u00edm <strong>jasn\u00e9 video z rozbalov\u00e1n\u00ed<\/strong> zobrazov\u00e1n\u00ed:\r\n<ul class=\"wp-block-list\">\r\n<li>Panenka<\/li>\r\n\r\n\r\n\r\n<li>Hlava<\/li>\r\n\r\n\r\n\r\n<li>P\u0159epravn\u00ed \u0161t\u00edtek<\/li>\r\n\r\n\r\n\r\n<li>Vn\u011bj\u0161\u00ed obal<br \/>Po ov\u011b\u0159en\u00ed bude zaji\u0161t\u011bna n\u00e1hrada.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Ztracen\u00e1 z\u00e1silka:<\/strong><br \/>V p\u0159\u00edpad\u011b ztr\u00e1ty b\u011bhem p\u0159epravy pros\u00edm podejte reklamaci u dopravce a neprodlen\u011b n\u00e1s informujte.<br \/>V\u011bt\u0161ina bal\u00edk\u016f vy\u017eaduje\u00a0<strong>podpis dosp\u011bl\u00e9 osoby p\u0159i doru\u010den\u00ed<\/strong>; Doporu\u010duje se pe\u010dliv\u00e9 sledov\u00e1n\u00ed.<\/li>\r\n\r\n\r\n\r\n<li>\u2705 <strong>Probl\u00e9my s v\u00fdrobou nebo kvalitou:<\/strong><br \/>Pokud p\u0159i prvn\u00edm otev\u0159en\u00ed obalu zjist\u00edte jak\u00e9koli vady, zahajte pros\u00edm proces vr\u00e1cen\u00ed zbo\u017e\u00ed <strong>do 12 hodin od doru\u010den\u00ed<\/strong>.<br \/>P\u0159i hl\u00e1\u0161en\u00ed probl\u00e9mu s produktem je vy\u017eadov\u00e1n fotografick\u00fd nebo videoz\u00e1znam neotev\u0159en\u00e9ho obalu a procesu vybalov\u00e1n\u00ed.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Nevratn\u00e9 a nevratn\u00e9 situace<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u274c Znovuzrozen\u00e1 panenka byla <strong>pou\u017e\u00edv\u00e1no nebo s n\u00edm manipulov\u00e1no nad r\u00e1mec kontroly<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Probl\u00e9my jsou <strong>nebylo nahl\u00e1\u0161eno do 12 hodin od p\u0159ijet\u00ed<\/strong>, doprov\u00e1zen\u00e9 jasn\u00fdmi vizu\u00e1ln\u00edmi d\u016fkazy.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Nespokojenost po pou\u017eit\u00ed. Reborn panenky jsou pova\u017eov\u00e1ny za\u00a0<strong>osobn\u00ed v\u011bci<\/strong> a po pou\u017eit\u00ed jej nelze d\u00e1le prodat.<\/li>\r\n\r\n\r\n\r\n<li>\u274c \u017d\u00e1dosti podan\u00e9 po otev\u0159en\u00ed bal\u00edku, pokud nebyly schv\u00e1leny z d\u016fvodu ov\u011b\u0159en\u00fdch vad kvality.<\/li>\r\n\r\n\r\n\r\n<li>\u274c Selh\u00e1n\u00ed dod\u00e1vek v d\u016fsledku <strong>chyby poskytnut\u00e9 z\u00e1kazn\u00edkem<\/strong>, v\u010detn\u011b nespr\u00e1vn\u00fdch nebo ne\u00fapln\u00fdch dodac\u00edch adres.<\/li>\r\n\r\n\r\n\r\n<li>\u274c P\u0159eru\u0161en\u00ed dod\u00e1vek zp\u016fsoben\u00e9 faktory mimo na\u0161i kontrolu, jako je nap\u0159\u00edklad selh\u00e1n\u00ed celn\u00edho odbaven\u00ed nebo p\u0159\u00edrodn\u00ed katastrofy.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>M\u011bjte pros\u00edm na pam\u011bti:<\/strong><br \/>V\u0161echny panenky Mk Reborns jsou <strong>ru\u010dn\u011b vyr\u00e1b\u011bn\u00e1 um\u011bleck\u00e1 d\u00edla<\/strong>. Drobn\u00e9 charakteristiky, jako jsou nen\u00e1padn\u00e9 \u0161vy nebo jemn\u00e9 barevn\u00e9 odchylky, jsou vlastn\u00ed ru\u010dn\u00edmu procesu a nepova\u017euj\u00ed se za vady.<br \/>Pokud si v\u0161imnete jak\u00fdchkoli drobn\u00fdch nesrovnalost\u00ed, doporu\u010dujeme v\u00e1m, abyste se na n\u00e1s obr\u00e1tili \u2013 n\u00e1\u0161 t\u00fdm je v\u017edy ochotn\u00fd v\u00e1m pomoci.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Zodpov\u011bdnost za vr\u00e1cen\u00ed z\u00e1silky<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Pokud je zah\u00e1jeno vr\u00e1cen\u00ed\u00a0<strong>d\u016fvody souvisej\u00edc\u00ed se z\u00e1kazn\u00edkem<\/strong>, z\u00e1kazn\u00edk mus\u00ed uhradit n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu, kter\u00e9 se li\u0161\u00ed v z\u00e1vislosti na dopravci.<\/li>\r\n\r\n\r\n\r\n<li>Pokud je vr\u00e1cen\u00ed zp\u016fsobeno <strong>na\u0161e odpov\u011bdnost<\/strong> (po\u0161kozen\u00e9 nebo nespr\u00e1vn\u00e9 zbo\u017e\u00ed), Mk Reborns uhrad\u00ed ve\u0161ker\u00e9 n\u00e1klady na dopravu spojen\u00e9 s vr\u00e1cen\u00edm.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Pot\u0159ebujete dal\u0161\u00ed pomoc?<\/h2>\r\n\r\n\r\n\r\n<p>Pokud pot\u0159ebujete dal\u0161\u00ed podporu nebo vysv\u011btlen\u00ed, kontaktujte n\u00e1s pros\u00edm na adrese:<br \/>\ud83d\udce7 <strong><a href=\"mailto:support@mkreborns.com\">support@mkreborns.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p>N\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00fdch slu\u017eeb se sna\u017e\u00ed odpov\u011bd\u011bt na v\u0161echny dotazy <strong>do 24 hodin<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>V Mk Reborns se v\u011bnujeme tvorb\u011b vysoce kvalitn\u00edch reborn panenek, z nich\u017e ka\u017ed\u00e1 je promy\u0161len\u011b vyrobena tak, aby byla osobit\u00e1, v\u00fdrazn\u00e1 a v\u00fdjime\u010dn\u00e1.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mkreborns.com\/cs\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}